🔐 MONTREAL – WEISER GRIPSET / THUMBPIECE BROKEN

 

SERRURE WEISER – CLANCHE BRISÉE

One of the most common issues with Weiser (also known as the USA brand Kwikset) involves:

  • Mechanism
  • SmartKey plug
  • Inside handle (thumbpiece)

Over time, parts can:

  • Loosen
  • Stop latching properly
  • Cause the black knob to come off

At Shay Locksmith, we see it all—and we can fix it all.

🛠️ HOW WE HANDLE IT

1️⃣ Call Weiser Technical Support

  • Send a picture of your gripset
  • They will send a replacement part if it’s under warranty

⚠️ Note: If you’re locked out at night, Weiser won’t help.

2️⃣ Call Shay Locksmith

  • We can open your door safely, without damage
  • After that, you have options:
    • We replace the part for you (additional cost; parts are purchased separately, warranty is only available through Weiser)
    • You handle replacement yourself (if we need to return to re-install, additional charges apply)

⚠️ INSTALLATION MATTERS

When buying a Gripset lock, make sure it is installed correctly.

  • Many broken parts are NOT Weiser’s fault
  • Often caused by improper installation by door installers or DIY attempts

At Shay Locksmith, we know the correct installation—we’ve fixed thousands of locks that were installed incorrectly.

🔑 MOST COMMON PROBLEMS WE FIX

  • Lock-outs 🗝️
  • Broken mechanism
  • Faulty latch
  • SmartKey plug issues
  • Loose inside handle
  • Inside handle falling off

📞 Call Now: 514-836-9097
📧 Email: info@serruriermontreal.com

⚠️ DISCLAIMER

We are not affiliated with Weiser / Kwikset (Assa Abloy Group).
All trademarks belong to their respective owners.
For warranty issues, contact Weiser directly. We are a locksmith company, not a lock manufacturer.